Returns & Refund Policy

This policy outlines the terms for returns and refunds for products purchased from Crush Research, which specializes in research-use peptides. This policy is designed to comply with standard credit card industry regulations and to protect the integrity of our research-grade products.

ALL PRODUCTS SOLD ARE INTENDED STRICTLY FOR LABORATORY RESEARCH USE ONLY. THEY ARE NOT FOR HUMAN CONSUMPTION, VETERINARY USE, OR DIAGNOSTIC PURPOSES.

1. Shipping, Delivery, and Insurance

To ensure the security and traceability of all high-value research materials:

  • Shipping Carrier: All orders are shipped exclusively via FedEx to provide reliable tracking and chain-of-custody.

  • Proof of Delivery: FedEx will provide photographic proof of delivery for every package, which serves as conclusive evidence that the shipment reached the specified delivery address.

  • Shipping Insurance: All shipments are covered by insurance to protect against loss or damage during transit. This insurance will be used to expedite your refund or replacement for eligible claims.

2. General Policy and Product Integrity

Due to the sensitive nature of our research-grade chemical products and the strict requirements for maintaining product integrity (purity, sterility, and stability):

  • Crush Research does not accept returns.

  • All sales are final once the product has been shipped.

3. Eligibility for Refunds and Replacements

A full refund or replacement may only be issued in the following specific circumstances, with the resolution processed via Shipping Insurance Claim or internal quality review:

  • Product Damaged During Transit: If your product arrives damaged, you must notify us within 48 hours of delivery. You must provide clear photographic evidence of both the damaged product and the shipping container. The resolution will be processed with a Shipping Insurance Claim.

  • Package Undelivered / Lost in Transit: If the package is lost, a refund or reshipment will be processed only after FedEx officially confirms the package as lost. The resolution will be processed via a Shipping Insurance Claim.

  • Incorrect Product Shipped (Our Error): If we shipped the wrong item, you must notify us within 7 calendar days of delivery with photographic evidence. The product must be returned unopened, in its original, sealed packaging, using a return label we provide, for a full refund or replacement.

  • Product Integrity Issue: If you suspect an issue with the product’s quality, you must notify us within 10 calendar days of delivery. We reserve the right to request third-party lab analysis or other substantial proof of the issue before approving a refund or replacement.

The following circumstances are NOT eligible for a refund or return:

  • Customer Error (e.g., ordering the wrong product, concentration, or solvent). These products are non-returnable and non-refundable.

  • Change of Mind or Product No Longer Needed. All sales are considered final.

  • Delivery Confirmed by FedEx Photo Proof. If FedEx provides conclusive photographic proof of delivery to the correct address, the transaction is considered complete, and no refund will be issued for claims of non-receipt.

4. Credit Card Compliance (Chargeback Prevention)

To maintain compliance with credit card processing standards:

  • Refunds to Original Payment Method: All authorized refunds will be processed back to the original credit card or payment method used for the purchase. No exceptions can be made, as required by credit card industry regulations.

  • Refund Processing Time: Once a refund is approved and processed by Crush Research, the credit will typically appear on the customer’s statement within 10 business days. Processing times are dependent on your bank or credit card issuer.

5. How to Request a Refund

If your issue meets the eligibility criteria in Section 3, please follow these steps:

  1. Contact Us: Immediately email our Support Team at customerservice@crushresearch.com.

  2. Provide Details: Include your Original Order Number, the Date of Purchase, a detailed description of the issue, and any required photographic evidence.

  3. Initiation: We will use the provided information to initiate the replacement, refund, or insurance claim process immediately.

6. Order Cancellation Policy

  • Orders can only be cancelled before they are processed for shipment.

  • Once an order has been assigned tracking information or is in the possession of FedEx, it cannot be cancelled, and a refund will not be issued. Please contact us immediately if you need to cancel an order.

7. Contact Information

For any questions regarding this policy or to initiate a refund request please contact customer service at customerservice@crushresearch.com 

Please allow one business day for a response.

We reserve the right to modify this policy at any time without prior notice.